RETURNS POLICY
We at Chasing Unicorns hope you love your beautiful, handmade garment. However, if your piece isn’t quite right, you are welcome to return your purchase within 30 days of receiving your order for a SIZE EXCHANGE (if available) or STORE CREDIT.
Please be mindful when choosing your keepsake Chasing Unicorns piece, as we do not offer refunds. If an item is deemed faulty, we will replace or repair the item.
Sale items are not eligible for return or exchange.
Return postage is to be paid by the customer.
All Chasing Unicorns garments are thoroughly inspected and quality controlled to ensure our high standards are maintained. In the unlikely event that your garment arrives faulty, please email relevant photos through our Start A Return link. Chasing Unicorns reserves the right to repair or replace a damaged or faulty garment where possible.
HOW TO MAKE A RETURN
To return your item, lodge it through our Start A Returns page. From there:
– Pack your pieces securely. You MUST include your order number inside the parcel or your return will be void.
– Head to your local post office within 30 days of receiving your item.
– Choose your preferred shipping method and address your return to either:
USA customers: Chasing Unicorns 117 38th Street Unit 3 Manhattan Beach, CA 90266 USA
All other customers: Chasing Unicorns PO Box 1512 Byron Bay, NSW 2481 Australia
– Keep your receipt and tracking number until your return is processed. We can’t be responsible for parcels lost in transit.
– Once your return is approved, we’ll issue your store credit or exchange.
Your return must meet the following conditions:
– The return is lodged within 30 days of receiving your order.
– The item is in its original condition with all tags attached.
– Items must be unworn and free from makeup, dirt, food, tanning products, perfume or other marks.
– The garment has not been altered in any way.
Once your return has been received and inspected, we will process your size exchange (if available) or credit note.